The respect of your privacy is of the utmost importance for CDL Laboratories who is responsible for this website. We are bound to handle and protect your personal information.

This Privacy Policy (“Policy”) will help you understand how effectively we collect, store, use and divulge your personal information, and what we will and will not do with the information we collect.

This Policy has been designed and created to ensure you of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

It complements the Terms and Conditions that you may find in the MyHeath Portal ( .

Personal Information

Personal Information is any information, recorded in any form, which identifies you. It includes your first and last name, address, email address, phone number, gender and health insurance number as well as any information about your health. This personal information is collected and used mainly for providing you with our services.

Why We Collect Information

We are collecting your personal Information for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services;
  • To allow us to communicate with you, to book appointments or issue healthcare information;
  • To comply with requirements imposed by law.

Use of Personal Information

Personal Information will be used only for the above mentioned cases. For purposes other than these cases, your consent will be required.

Disclosure of Personal Information

CDL Laboratories may not use or disclose the information provided by you except under the following circumstances:

  • As necessary to provide services you have requested;
  • In other ways described in this Policy or to which you have otherwise consented;
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • To outside auditors who have agreed to keep the information confidential;
  • As necessary to enforce the Terms of Use;
  • As necessary to maintain, safeguard and preserve all the rights and property of CDL Laboratories.

CDL Laboratories greatly respects your privacy. We do maintain and reserve the right to contact you if needed for specific purposes such as bug alerts, security breaches, and/or changes in services.


For CDL Laboratories to collect, use and divulge your Personal Information, your informed and voluntary consent must be given, except where otherwise it is required by law. You may withdraw your consent, in writing, subject to reasonable notice and some legitimate restrictions. In such case, CDL Laboratories may no longer be able to provide you some services.

Retention of Personal Information

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators and professional bodies.

After the expiry of the retention period, we will destroy our records in a way that your privacy is effectively protected.

Accuracy and Security of Personal Information

CDL Laboratories uses its best efforts to ensure that your Personal Information is indeed as complete, correct and up-to-date.

CDL Laboratories takes effective precautions to protect your information against loss, theft and unauthorized access. We also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Access to Your Personal Information

Patients have access to their test results through the MyHealth Portal ( .

However, due to the complex nature of the interpretation of results, certain test results cannot be released to patients through this website.

CDL Laboratories does not make corrections to tests results. However, it makes corrections to patient’s demographic information if this information is not correct.

Computer Viruses

It is well known that computers and networks are not faultless. They are down from time to time. Therefore, CDL Laboratories cannot guarantee that the access to their MyHealth Portal ( will not experience interruptions, errors and possibly loss of content.

The patient will be entirely responsible for any loss of data and any corruption in his/her computer system.

Privacy Complaints

CDL Laboratories takes all Privacy related complaints with the utmost seriousness and conscientiousness.

If you feel that we have not dealt effectively with your complaint to your complete satisfaction, then contact the Director-Client Services.

Changes to this Privacy Policy

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit it.

Questions or Concerns

If you have questions or concerns about this Privacy Policy, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at:

ELNA Medical Group Inc.
5990 Ch. de la Côte-des-Neiges
Montréal, QC H3S 1Z6
[email protected]

For more information on your privacy rights, you may also contact the Federal Privacy Commissioner at:

Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa (Ontario)
K1A 1H3.

Or your provincial office of the Information and Privacy Commissioner for more information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions within this Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our site. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

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